AerieLive Demo

Everything your IT team knows, finally in one place.

Fixes hide in old email threads, chat history, sticky notes and the heads of people who left years ago. Aerie gathers them into one knowledge base, filed by team, versioned and searchable, on a server you own.

Today: scattered
# server-room · 14 members
Jenna Ortiz
Hey, that server is acting up again.
Dave Kowalczyk
Call Steve Johnson at 555-2437.
Jenna Ortiz
Didn't he retire? Five or six years ago?
Dave Kowalczyk
Yeah, but we have him on retainer. He's the only one who knows that system.
Message #server-room
LEGACY-APP01 hangs → DO NOT reboot!! call Steve x4410 555-2437
who is Steve??
Invoice · S. Johnson ConsultingEmergency call-out, Saturday, 4 hours. Again.
\\fs01\it\old\legacy-notes.txt · modified 2019start svc, then the thing with the lock file. ask steve
still true?
Inbox— □ ×
RE: vendor contact for LEGACY-APP01?From: Facilities DeskTue 8:12 AM
Who do we call when the old app server goes down after hours?
> Steve's number is in the blue binder.
>> Which binder?
\\fs01\it\old\legacy— □ ×
NameDate modifiedSize
notes.txt3/2/20142 KB
notes_steve.txt8/9/20163 KB
notes_steve_2019.txt1/4/20193 KB
DO_NOT_DELETE.txt1/4/20191 KB
4 items
In Aerie: one place
Infrastructure Operations
00 Unusual Phenomena
Servers
LEGACY-APP01 Recovery
Print Spooler Reset
Identity
Kerberos Time Skew
Remote Access
LEGACY-APP01 Recovery
Version 2.1 · written down from Steve Johnson's walkthrough
legacy-app01runbookon-call
When it hangs
  1. Check the service: Get-Service LegacyAppSvc
  2. Clear the lock file in D:\App\run\
  3. Start the service and wait for the green light on the status page.
Who to ask
OwnerBackup
Jenna OrtizDave Kowalczyk
Today: scattered
Email · RE: RE: FW: RE: printer queue (14)Restart the spooler on PRN02, then clear the spool folder. Don't ask me why it works.
Email · RE: RE: RE: printer queueDid that. Now the 3rd floor can't print at all?
Email · RE: RE: RE: RE: printer queueOh you have to re-add the port after. Forgot that part. Sorry!!
Ticket INC-44812 · resolvedFixed. See notes in my OneNote.
printers:
1. spooler
2. folder
3. PORT!!!
3rd floor = PRN02? or PRN03
# helpdesk
Jenna Ortiz
3rd floor can't print. Again.
Dave Kowalczyk
which printer this time
\\fs01\it\printers— □ ×
NameDate modifiedSize
printer_fix.docx2/1/202118 KB
printer_fix_v2.docx6/7/202219 KB
printer_fix_DAVE.docx6/8/202219 KB
printer fix (1).docx1/3/202420 KB
4 items
In Aerie: one place
Infrastructure Operations
Servers
LEGACY-APP01 Recovery
Print Spooler Reset
Printing
Add a Printer
Driver Standards
Print Spooler Reset v1.3
Applies to PRN02 · Owner: Infrastructure Operations
printingprn02troubleshooting
  1. Stop the spooler: Stop-Service Spooler
  2. Clear C:\Windows\System32\spool\PRINTERS
  3. Start the spooler: Start-Service Spooler
  4. Re-add the port for the 3rd floor queue.
  5. Print a test page from a 3rd floor PC.
Changes
VersionWhat changed
1.3Added step 4, re-add the port
1.0Written from INC-44812
Today: scattered
# it-ops · 31 members
Marcus Oyelaran
Anyone know the failover order for edge-fw-01?
Priya Raman
There's a doc on the share. Which one is current though, v3 or FINAL?
Message #it-ops
firewall_failover_v3.docx · 2019Step 4: see section 4.2.
firewall_failover_FINAL_v3 (2).docxSection 4.2 has been superseded by section 4.2.
\\fs01\network\docs · 47 filesfirewall_failover_OLD.docx, firewall_failover_NEW.docx, firewall_failover_USE_THIS.docx
\\fs01\network\docs\firewall— □ ×
NameDate modifiedSize
failover.docx4/2/201741 KB
failover_v2.docx9/9/201844 KB
failover_FINAL.docx1/7/201945 KB
failover_FINAL_v3.docx1/8/201946 KB
failover_FINAL_FINAL.docx3/3/202147 KB
failover_FINAL_FINAL_REALLY_THIS_TIME.docx3/4/202147 KB
~$ilover_FINAL_FINAL.docx3/4/20211 KB
7 items
Inbox— □ ×
FW: firewall doc (latest?)From: Marcus OyelaranMon 2:31 PM
Attaching the one I use. Not sure it matches the share.
> is this the current one or the FINAL one
In Aerie: one place
Network Engineering
Core Switching
Firewalls
Firewall HA Failover
NAT Policy Reference
Rule Request Process
Wireless
Firewall HA Failover v1.4, current
Applies to edge-fw-01 · one page, every version kept
firewalledge-fw-01runbook
CheckCommandHealthy
Peer stateshow high-availabilityActive / Passive
Syncshow ha syncIn sync
  1. Suspend the active unit from the jump host.
  2. Watch the passive take over within 3 seconds.
  3. Record the result in the change ticket.
Today: scattered
Email · From: Finance · Subject: quick question??What version of LedgerPro is actually installed on APP03? The vendor says we're on 7.2 and support ends Friday.
About LedgerPro×
LedgerPro Server
Version 6.9.4 (build 2211)
© 2017OK
ServerAppVer
APP03LedgerPro8.0
APP04LedgerPro7.2
CMDB_export_old.xlsx
APP03 upgraded to 7.2 in March?? Dave Andre did it
D:\Installers\LedgerPro\LedgerPro_6.9.exe · LedgerPro_7.2_FINAL.exe · LedgerPro_8_DONT.exe
so... which one??
# it-ops
Dave Kowalczyk
i thought we skipped 7.2?
Marcus Oyelaran
Andre would know. he's out til Monday
In Aerie: one place
Infrastructure Operations
Servers
APP03 Build Sheet
APP04 Build Sheet
LEGACY-APP01 Recovery
Applications
LedgerPro Upgrade Runbook
APP03 Build Sheet v12
Updated with every change ticket · history kept
app03ledgerproversions
ApplicationVersionChangedTicket
LedgerPro Server7.2.12026-03-14CHG-22871
.NET runtime8.0.112026-03-14CHG-22871
SQL Server2022 CU142026-01-09CHG-21950
Support
Vendor support endsOwner
2027-06-30Andre Silva
Today: scattered
StepWhoDone?
Disable AD accountLenay
Remove from groups??
Revoke VPNAndrey?
Mailbox to manager
Leavers_2024_COPY.xlsx · Sheet3
Email · HRReminder: Tom's last day was Friday. Is his access off?
don't forget the badge AND the laptop!!
who has Tom's laptop?
Audit finding · Q34 former staff still in APP-Payroll-RW.
# it-ops
Marcus Oyelaran
did anyone turn off Tom's VPN?
Priya Raman
not me. Lena?
Inbox— □ ×
Leaver: Tom BeckerFrom: HR OperationsMon 9:00 AM
Last day Friday. Please remove all access.
In Aerie: one place
Identity and Access
Access Requests
Joiner Process
Mover Process
Leaver Process
Quarterly Access Review
Entra ID
Leaver Process
Owner: Identity and Access · reviewed every 90 days
offboardingaccesschecklist
  • Disable the account: Disable-ADAccount
  • Remove from every group, nested ones too
  • Revoke VPN and MFA devices
  • Mailbox delegated to the manager
  • Badge and laptop returned
Who to ask
OwnerBackup
Lena KowalskiAndre Silva
Today: scattered
# incident-0412 · 9 members
Priya Raman
Isolated WS-04412. Who has the ransomware playbook?
Marcus Oyelaran
It's in Jordan's email. Jordan is on a plane.
Message #incident-0412
Ransomware_Playbook_DRAFT.pdfPrinted. Somewhere in the SOC.
legal # is on the fridge
backups: tape in the safe? or the cloud thing
Inbox— □ ×
URGENT: is this phishing??From: Front DeskThu 10:58 PM
I clicked it before I read it. Is that bad
\\fs01\security\ir— □ ×
NameDate modifiedSize
IR_playbook.pdf5/1/2020220 KB
IR_playbook_v2_JORDAN.pdf2/2/2022231 KB
IR_playbook_DRAFT_DRAFT.pdf8/8/2023240 KB
contacts_old.xlsx8/8/202312 KB
4 items
In Aerie: one place
Security Operations
Incident Response
Ransomware Playbook
Severity Matrix
Evidence Handling
Communication
Legal Notification
Ransomware Playbook Sensitive space
Security Operations only. Closed even to admins, unless emergency access is logged and its owners are told.
incidentransomwareplaybook
  1. Isolate the device: isolate-device --id WS-04412
  2. Open an incident and name the commander.
  3. Collect evidence before anything is wiped.
  4. Notify legal with the template in Communication.
Today: scattered
DO NOT TOUCH THE FLIBBERTIGIBBET.
It knows.
reset = granola bar first, THEN button
# server-room · 14 members
Dave Kowalczyk
Rack 7 is humming in E-flat again.
Jenna Ortiz
Bring it a granola bar. Then the reset. Gently.
Message #server-room
Inbox— □ ×
Strange humming in server roomFrom: Facilities DeskFri 5:02 PM
It stops when someone says 'it's stable now'. Is this normal?
In Aerie: one place
Network Engineering
00 Unusual Phenomena
Reset the Flibbertigibbet
Untangle the Spaghetti Switch
Appease the Rack 7 Gremlin
Feed the Packet Goblin
Core Switching
Reset the Flibbertigibbet
Even the strange fixes get written down.
whimsicalrack-7runbook
  • Open a change ticket (category: Whimsical)
  • Bring a flashlight and a granola bar
  • Tell the on-call engineer
MetricNormalAngry
Hum frequency0 Hz311 Hz (E-flat)
MoraleNominalBrooding

Each team gets its own space

Infrastructure, network, identity, security: every team files its runbooks in its own space, with its own folder tree. Other teams don't see that space until someone gives them a role in it.

Roles go to people directly or to local groups. An Admin creates spaces and their Owners; Owners run the rest of their space's membership. Custom roles are in progress.

Roles in a space per person or group
ReaderReads the pages in the space.
ContributorWrites pages, and moves or deletes their own work.
SupervisorMoves and deletes anyone's pages in the space.
OwnerDecides who else gets in, and at which role.
A real editor
Code blocks, tables, images and attachments, the things runbooks are made of.
Every version kept
See what changed between any two versions, and restore an old one.
Drafts
Work on a page until it's right, then publish it.
Search that forgives typos
Find the spooler fix even when you type "spoolr".
Export
Pages to PDF or Word; tables to CSV or Excel.
Tags
Tag pages by server, app or topic, across folders.

Locked down by default

Runbooks hold server names, recovery steps and who to call. Aerie treats them that way, and you can check each control yourself.

  • Sensitive spacesMark a space sensitive and it's closed to Admins too. An Admin who needs in uses emergency access, which is logged, and the space's Owners are told.
  • A tamper-evident audit logEach entry is hash-chained to the one before it, so an edited or deleted entry breaks the chain. Ship the log to your SIEM.
  • Scoped API tokensTokens carry only the permissions you give them, and they expire.
  • Sign-inSigning out ends every session for that account. One-time codes from an authenticator app are in progress.
Audit log sample entries
2026-11-12 22:41admin.patEmergency access: Security Operations9f3c…e1a0
2026-11-12 22:41systemOwners notified: Security Operations2b77…09cd
2026-11-12 22:58admin.patViewed: Ransomware Playbookc41e…7f52

Runs on your server

No cloud service sits behind Aerie. Your pages stay on hardware you control, and it's free to self-host.

An install guide comes with the first release. Until then, the live demo runs the current build.

Windows Server

  • Runs under IIS
  • SQL Server database

Docker

  • One container image
  • A single SQLite file, or SQL Server

Where it's headed

Aerie is in development. Here's what works today, what's being built, and what's planned.

Works today

  • Team spaces with roles and local groups
  • Sensitive spaces and emergency access
  • Version history, drafts, recycle bin
  • Search, tags, PDF and Word export
  • Audit log with SIEM shipping
  • Plugins with their own screens and data

In progress

  • One-time sign-in codes
  • Spaces visible to anyone you choose
  • Custom roles

Planned

  • AI import. Drop in one Word document or a hundred, and get documentation pages built from them.
  • AI help keeping pages current: document management, review of aging pages, and smarter search.
  • Application inventory. Which applications and versions run on which servers, tracked next to the runbooks.

See it with real pages

The demo has four IT team spaces and about 230 pages, running the current build.

Live Demo